F.A.Q's
What do I do with my yard waste?
Every town has their own procedures for yard waste. We do not collect yard waste. Please contact your town for specific instructions.
Do you offer seasonal holds on service?
Yes - customers should contact customer service to request a seasonal hold or restart. Holds must be for three weeks or more in order to receive a credit for unused service.
How do I become a customer?
Contact our customer service team today by completing our online quote request or by giving us a call.
Is my trash on a holiday delay?
We observe New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. These weeks operate on a one-day service delay for days following the holiday. See our social media for delay notifications.
Do you guarantee your service rates?
Yes - all new customers receive a 12-month rate guarantee when enrolling for our service. Residential and commercial accounts are eligible.
Do you offer any discounts?
Yes - we offer a 3% discount for customers who pay for a year in advance and a 3% senior discount for customers age 60 or older.
Do I need to bag my trash & recycling?
Bagging your trash helps us with a clean and efficient pickup.
Recycling should never be bagged, keep it loose!
Do I need to separate my recycling?
No, please place all your recyclables loose in your tote.
Where do I place my totes?
Place your totes 3 feet apart from each other, and as close to the curb as possible. Please keep them away from other nearby objects such as mailboxes and basketball hoops.
I’m interested in joining the team. How do I apply?
We appreciate your interest! Click here to check out our current opportunities and submit an application.
When is my bill due?
Your bill is due upon receipt. Late fees begin to be assessed once balance becomes 30+ days past due of the invoice date.
Do you offer bulk pick up?
Yes! We offer bulk pick ups for many household items. You can view the complete list of accepted items here.
What type of billing methods do you offer?
Customers can elect to receive their bills via standard US mail, email or both.
My bill includes a fuel recovery fee. What is this fee for?
The fuel surcharge you see on your bill is a fee that all of our residential and commercial customers are paying to help us manage the fluctuating cost of diesel fuel in the Central Atlantic region. As fuel rates fluctuate, you may see a percentage increase or decrease in that fuel surcharge as we believe in being transparent with our customers and only charging what is absolutely needed to provide a consistent service. The link to the PADD 1B fuel rate can be found here with complete rate history that we reference in determining the recovery fee.
Do you offer oil disposal or recycling?
Unfortunately we do not. Please click here for oil recycling resources available to NY residents.
Do your services include medical waste disposal?
Unfortunately we are not permitted to handle biohazardous or medical waste. Resources related to biohazardous waste can be found here.
Do you offer bulk pickups for non-customers?
Unfortunately we do not. Our bulk pickup service is specifically offered for our residential and commercial clients.
I live in the Village of Skaneateles - are there specific rules about container placement?
Yes there are - please find the village ordnance address the rules on container placement here.